Nailsnow Pty Ltd - Privacy Policy

This privacy policy sets out how NailsNow Pty Ltd collects, uses, stores, discloses and manages your personal information and how NailsNow Pty Ltd complies with the Privacy Act 1988 (Cth) ("Privacy Act").

By providing personal information to us, you consent to our collection, use, storage, disclosure and management of your personal information in accordance with this privacy policy and any other arrangements that apply between us. We may change our privacy policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current privacy policy.

What is personal information?

When used in this privacy policy, the term 'personal information' has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include, but is not limited to, your name, address, telephone number, email address and occupation. If the information NailsNow Pty Ltd collects personally identifies you, or you are reasonably identifiable from it, the information will be considered to be personal information.

What personal information do we collect?

The information NailsNow Pty Ltd collects about you depends on the products, services or information that you ask us to provide to you and the dealings that you have with us. We may collect the following types of personal information:

- your name, date of birth, gender and contact details including your physical address, mailing address, email address and telephone number;
- bank account and credit card details;
- information to verify your identity such as your driver licence number;
- your employment history, and other information you provide as part of the recruitment process, if you apply for a job with us;
- details of products and services that we have supplied to, or you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
- your preferences for particular products, services, facilities or lifestyle activities when you tell us what they are;
- information about you and your family and any characteristics, preferences or requirements that are relevant to the products and services that we may provide to you; 
- any additional information relating to you that you provide to us directly through our website or indirectly through use of our online presence or otherwise. That information may include information regarding what web pages you access;
- information you provide to us through our representatives or customer surveys from time to time;
- any other personal information that may be required in order to facilitate your dealings with us.

The Privacy Act contains restrictions on collecting sensitive personal information such as ethnicity, religious views and personal health information.  NailsNow Pty Ltd generally does not collect sensitive personal information about an individual.  In limited circumstances, with the express consent of the individual, NailsNow Pty Ltd  may collect some sensitive personal information if it is reasonably necessary in its dealings with a particular individual.

How is personal information collected?

NailsNow Pty Ltd collects personal information in a number of ways including but not limited to:

- through your access and use of our websites;
- through your enrolment and participation in surveys, questionnaires, customer loyalty programs, competitions and promotions run by or on behalf of us;
- through your communications with us, including emails, letters, conversations or other correspondence between you and us;
- when you make an enquiry, complete an application or purchase order; and

- other interactions with our websites, products, services, content or advertising.


In addition, when you apply for a job or position with us we may collect information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This privacy policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

We may also collect personal information from third parties including but not limited to, marketing agencies, data collection agencies, credit reporting agencies, law enforcement agencies and other government entities.

What happens if NailsNow cannot collect personal information?

If you decide not to provide NailsNow with the personal information described above, some or all of the following may happen:

- we may not be able to provide the requested products or services to you, either to the same standard or at all;
- we may not be able to provide you with information about the products and services that you may want; or
- we may be unable to tailor the content of its website to your preferences and your experience of the website may not be as enjoyable or useful.

Why do we collect, store, use and disclose personal information?

NailsNow collects, stores, uses and discloses your personal information for the following purposes:

- to provide products and services to you and to send information and communications requested by you;
- to inform you of updates concerning us and our products and services;
- to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
- for the administrative, marketing (including direct marketing), planning, product or service development, quality control or research purposes of NailsNow Pty Ltd and its contractors and service providers;
- to provide your updated personal information to our contractors or service providers in order for us to provide and/or offer our products and services to you;
- to update our records and keep your contact details up to date;
- to process and respond to any enquiry or complaint made by you; 
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country); and

- to consider your employment application.

Your personal information will not be shared, sold, rented or disclosed other than as described in this privacy policy.

We may, from time to time, process your personal information so as to put it in a form from which your identity is not reasonably ascertainable (“de-identified information”).  We use such de-identified information for analytic purposes, and may disclose that information to others for our business purposes.  De-identified information falls outside of the scope of the Privacy Act.

Direct marketing communications

NailsNow Pty Ltd and/or third party service providers we engage may send you direct marketing communications and information about:

- products, services, discounts, competitions and special promotions that we consider may be of interest to you;
- offers or promotions based on how you use our products and services;
These communications may be sent in various forms, including by telephone, post, fax, email, SMS or any other form of electronic communication, in accordance with the Privacy Act and the Spam Act 2003 (Cth).

Under this policy you consent to NailsNow Pty Ltd and the third party service providers we engage sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will try to use that method whenever practicable to do so.

You may opt-out of receiving marketing communications from NailsNow Pty Ltd  and/or our third party service providers at any time by contacting the sender using the details set out in the communication,or by using the opt-out facilities provided in the marketing communication (eg an unsubscribe link). If you opt-out using the opt-out details provided in a marketing communication, we will ensure that you are removed from the distribution list for that particular communication. If you wish to opt-out of other (or all) marketing communications or mailing lists, please see below.

Opting-out of other or all marketing communications

If you no longer wish to receive certain or any direct marketing communications from us, you may opt-out at any time by contacting our Privacy Officer using the contact details below. If we are currently providing, and will continue to provide, you with services or products, we may still be required to make certain communications to you as required by law.

To whom does NailsNow Pty Ltd disclose personal information?

We may disclose personal information for the purposes described in this privacy policy to:

- consultants, agents or contractors acting on our behalf, including marketing agencies;
- regulatory authorities or government agencies or bodies where required by law; 
- parties to whom NailsNow Pty Ltd has outsourced various functions, including but not limited to contractors or service providers for the purposes of operation of our website, IT systems administrators, mailing houses, data entry service providers, electronic network administrators, insurers, insurance brokers, marketing agents,  injury management services, property management services and professional advisors such as accountants, lawyers and business advisors.

If NailsNow Pty Ltd is sold to a third party, we may transfer any personal information we hold about you to that third party.  We may also disclose personal information to prospective purchasers of such a business, company or trust on a confidential basis as part of their due diligence investigation of the business, company or trust.

Where we have disclosed personal information to a third party acting on our behalf, we request that those third parties do not use the personal information for their own purposes and that they comply with this privacy policy.


A cookie is a small text file that a website may write to your hard drive when you visit the website. A cookie file can contain information, such as a userID, that the website uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data on your hard disk or read cookie files created by other websites.

NailsNow Pty Ltd’s website uses cookies to track user traffic patterns and to better serve you when you revisit the website. You can set your browser to notify you when you receive a cookie, providing you with the opportunity to either accept or reject it. You can also refuse all cookies by turning them off in your browser. We handle personal information collected by cookies in the same way that we handle all other personal information as described in this privacy policy.

Security of Information

NailsNow Pty Ltd may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, no employee should be able to access information that they do not require for their duties. There are passwords and security access IDs in place to restrict access to confidential and personal information to those who need it to perform their duties.

Third party links

Our websites and mobile applications may contain links to websites operated by third parties.  Those links are provided for your convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites.  We note that the privacy policies that apply to those websites may differ from this privacy policy.

Access and correction of personal information

If you wish to seek access to the personal information we may hold about you, please contact our Privacy Officer using the contact details set out below. Where we hold information that you are entitled to access, we will try to provide you with a suitable means of accessing it (for example, by mailing or emailing it to you).

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or it would result in a breach of confidentiality. If that happens we will give you written reasons for the refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. If you wish to update the personal information that NailsNow Pty Ltd may hold, please complete the Change Details Request Form. In some unusual cases we may not agree that there are grounds for amending your personal information. If that happens, we will add a note to the personal information stating that you disagree with it.

We will not charge you for simply making the request and will not charge for making any corrections to your personal information. Depending on the nature of the request, we may ask you to provide us further information in order to verify your identity, put your request in writing and to complete an enquiry form, which will be sent to you.

What is the process for complaining about a breach of privacy?

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, please contact our Privacy Officer. Please provide your name, email address and/or contact number and details of your complaint. Our Privacy Officer deals with privacy complaints and any complaints should be directed to the Privacy Officer using the contact details set out below. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome.

After NailsNow Pty Ltd has completed its investigation, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about your complaint. If we receive a response from you, we will assess it and advise if NailsNow Pty Ltd has changed its view. If you are unsatisfied with the outcome, we will provide you with information about the further steps you can take.

Changes to NailsNow Pty Ltd’s privacy policy

NailsNow Pty Ltd reserves the right to modify or amend this privacy policy at any time and will update the privacy policy on NailsNow Pty Ltd’s website if it has been changed. If you have any further questions about this privacy policy, please contact our Privacy Officer.

Contact us (Privacy Officer)

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact our Privacy Officer using the details set out below:

- Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; or
- Post: Privacy Officer, NailsNow Pty Ltd, PO Box 5361, Gladstone  Qld 4680


Effective: 28th August 2018